Overview
Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. these include all medical products if the other seals have been opened, or damaged in any way, as well as electronic devices if they have been soiled or labelled.
To complete your return, we require a receipt or proof of purchase and confirmation from KT Services staff before sending it back
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- item didn’t work as intended
- Any item that is returned more than 30 days after delivery
Refund Policy
We follow the Consumer Protection rules for returns.
If you change your mind after you have received your order we may take it back with a 10% restocking fee and you are responsible for return postage
Some notes from “consumer” for your reference.
When products are faulty
When a product isn’t up to scratch, the Consumer Guarantees Act gives you powerful after-sales rights.
The Act says products must be of acceptable quality, fit for purpose and match their description.
If a product has a minor fault, the retailer can choose to repair the item, replace it, or refund your money.
But if the fault is major, it’s your choice whether you opt for a replacement or a refund. A major fault means a reasonable consumer wouldn’t have bought the product if they’d known about the problem.
The retailer can’t palm you off to the manufacturer – you have the right to take the item back to the shop and have it fix the problem.
Just changed your mind?
You don’t have the right to return goods simply because you’ve changed your mind or your circumstances have changed.
Say you bought a smartphone. What if:
- Your partner bought you one as a surprise on the same day. Can you take one of them back?
- You really wanted a pink one. Can you swap?
- The same phone is $100 cheaper in the shop next door. Can you get a refund?
The answer to all these questions is no. The retailer is under no legal obligation to give you your money back or exchange the product. However, some retailers will do so in the interests of good customer service, so it’s worth asking.
Some stores have a no-questions-asked exchange policy for customers who change their minds. This usually means you can swap for another item or a credit note. Occasionally, a store returns policy lets you get a refund but it’s up to the store.
If you’re not sure about a purchase, ask the retailer when you buy if it offers exchange cards.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
